SUPPORT / SAMPLES & SAS NOTES
Problem Note 51200: SAS® Decision Manager might return a "process runner" error when multiple concurrent campaigns attempt to update the contact history
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If SAS Decision Manager attempts to make multiple concurrent contact history updates, some of these updates might fail with the following error:
Error_Details=com.sas.analytics.crm.ccs.common.error.CICommonException: There was a problem when getting a process runner for the stored process"MACHUpdate" at com.sas.analytics.crm.ccs.ccsservice.sp.StoredProcessRunner.run(StoredProcessRunner.java:64)
This problem occurs when SAS Decision Manager makes concurrent calls to the SAS® Content Server. These concurrent calls are likely only during periods when you are processing a high volume of transactions.
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Decision Manager | Microsoft® Windows® for x64 | 2.1 | 2.2 | 9.4 TS1M0 | |
| Microsoft Windows 8 Enterprise x64 | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Microsoft Windows 8 Pro x64 | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 R2 | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2008 for x64 | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Datacenter | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Microsoft Windows Server 2012 Std | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Windows 7 Enterprise x64 | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Windows 7 Professional x64 | 2.1 | 2.2 | 9.4 TS1M0 | |||
| 64-bit Enabled AIX | 2.1 | 2.2 | 9.4 TS1M0 | |||
| 64-bit Enabled Solaris | 2.1 | 2.2 | 9.4 TS1M0 | |||
| HP-UX IPF | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Linux for x64 | 2.1 | 2.2 | 9.4 TS1M0 | |||
| Solaris for x64 | 2.1 | 2.2 | 9.4 TS1M0 | |||